We want you to be completely satisfied with your purchase. Because we handle both physical publications and event access, our refund policy is categorized as follows:
Physical Goods (Books, Zines & Merchandise)
- Eligible for Return/Exchange: If you receive an item that is defective, misprinted, damaged upon arrival, or if you received the wrong item.
- Notification Window: Please notify us within 48 hours of receiving your package.
- Requirements:
- Proof of purchase (Order ID).
- Clear photo or unboxing video showing the damage or incorrect item.
- Exclusions: We cannot accept returns or offer refunds for change of mind or minor natural wear standard to book binding/transit.
Events & Gigs Tickets
- Final Sale: All ticket purchases for events, workshops, or gigs are non-refundable.
- Cancellations & Rescheduling: If an event is canceled or rescheduled by the organizer, ticket holders will be offered a full refund or a ticket transfer to the rescheduled date.
- Ticket Transfer: If you cannot attend, you may transfer your pass to another person by notifying our team at least 24 hours prior to the event start time.
Processing Refunds
Approved refunds will be processed via bank transfer within 5–7 business days after confirmation.